Refund Policy

We want you to pay only for work we actually did. Here's how refunds work at each stage of an application.

Before we submit

If you change your mind before your application has been filed with the destination, tell us and we'll refund the full service fee, minus any review-speed upgrade already used.

After we submit

Once an application has been filed, the service fee covers the review and submission work already completed and isn't refundable. If a destination rejects the submission due to an error on our part, we'll correct and resubmit it at no extra charge, or refund the service fee if a correction isn't possible.

Government fees

Where a destination charges a separate government fee, that portion follows the destination's own refund rules, which we'll pass along if you ask us to request one.

How to request a refund

Email your application reference to support@etaoneclick.com and we'll confirm what applies to your case, usually within one business day.